ASAF FAQ

Tightening order matters on the ASAF mount. After positioning the bars on the door frame:

1. Tighten the upper screws on both sides first.
2. Then tighten the lower bolt.

Following this sequence ensures the clamp grips evenly. If they still feel loose after this, contact us with a photo of how the mount sits on the door frame.

For the ASAF clamps to grip correctly, the mounts must sit at less than 90 degrees against the door frame — they shouldn't be flat or tilted past vertical.

Send us a photo of how the clamps are seated and we can confirm the correct position for your vehicle. The "tips and photos" video for the ASAF crossbar walks through correct positioning.

No — ASAF is not currently available for shipping to Canada. We do ship our other models (Skybar, Strong, Wizard) to Canada. If you have a bare-roof vehicle in Canada, please contact us and we'll let you know if anything changes.

The bars support up to 165 lbs dynamic capacity (while driving). The actual safe load also depends on your vehicle's roof load rating, which varies by car.

Always check your vehicle's owner manual for the maximum roof load capacity — the crossbar may be rated for more than the vehicle.

If your product arrived with damaged or missing pieces, please send us photos of the shipping box and the item and we'll ship a replacement to you at no charge — no need to start a return. This is much faster than going through a full return process.

If your box arrived damaged, please take photos and send them to us before doing anything else. We'll file a carrier claim and ship you a replacement right away. In most cases there's no need to return the product.

If the product doesn't fit or you're missing parts, contact our support team first — we can usually resolve fitment issues quickly without a return, or send a prepaid return label.

Standard return policy:

• 30 days from delivery date
• Original packaging, unused or gently used
• Refund issued within 5–7 business days after warehouse inspection

No — please do not pay any return shipping fees. Contact our support team and we will provide you with a prepaid shipping label right away.

You can purchase replacement parts directly from our store. Search for "asaf parts" to find replacement clamps, rubbers, screws, nuts, bars, and more.

If you're not sure which part you need, contact our support team with a photo and we'll point you to the right one.

Browse all replacement parts →

Yes — Erkul crossbars are fully compatible with Thule, Yakima, Inno, and other major accessory brands. Our bars feature a T-track channel on top, so you can install accessories using either T-bolts or clamp-on mounts.

No, the bars are new. Our quality control team occasionally removes the stickers during random inspections. The stickers are only there to prevent scratching during packing — once the bars are in the box they're well protected. Stickered or not, your bars are brand new.

• Touchless car wash: Yes, safe.
• Hand wash: Yes, safe.
• Automatic car wash with brushes: No — please remove the bars first to avoid damage to the bars and the wash equipment.

If end caps come off in a car wash, contact us — we'll ship free replacements, no questions asked.

All Erkul crossbar lock keys are the same across our products and we keep them in stock. If you lost your key, contact us and we'll get a replacement out to you. If keys were missing from your original box, replacements are free.