Answers, fast - or a human in one call.

Tightening order matters on the Falcon mount. After positioning the bars on the door frame, tighten the upper screws on both sides first, then tighten the lower bolt. This sequence lets the clamp grip evenly - if the bars still feel loose after that, contact us with a photo of how the mount sits on the door frame.

For the Falcon clamps to grip correctly, the mounts need to sit at less than 90 degrees against the door frame, not flat and not tilted past vertical. Send us a photo of how the clamps are seated and we can confirm the correct position for your vehicle.

No, Falcon is not currently available for shipping to Canada. We do ship our other crossbar lines - SkyBar, Strong, and Wizard - to Canada, so contact us if you have a bare-roof vehicle there.

Falcon supports up to 165 lb dynamic capacity while driving. The actual safe load also depends on your vehicle's own roof load rating, so always check your owner's manual for the maximum.

No, the bars are new. Our quality control team occasionally removes the stickers during random inspections - they are only there to prevent scratching during packing, and your bars are brand new either way.

A touchless or hand car wash is safe. An automatic car wash with brushes is not - remove the bars first to avoid damage to the bars and the wash equipment. If end caps come off in a wash, contact us and we will ship free replacements.

All ERKUL crossbar lock keys are the same across our products and we keep them in stock. Contact us and we will get a replacement out to you - if keys were missing from your original box, replacements are free.

AeroGlide is the quietest system in the lineup. It uses an advanced noise-cancelling profile that keeps wind noise to a minimum at highway speed.

Yes, AeroGlide is the best pick for a sunroof or panoramic roof. It sits higher above the roof than ERKUL's other systems, leaving clearance for the glass to open fully.

AeroGlide is the premium, quiet-performance system - SmartGrip mounts, double-layer anodized aluminum, and a load rating up to 220 lb. SkyBar is the everyday-performance system with vehicle-specific ABS mounts up to 165 lb, at a lower price point. Both are lockable and install the same way.

AeroGlide supports up to 220 lb dynamic capacity while driving. Your vehicle's own roof load rating, found in the owner's manual, is always the true ceiling.

AeroGlide V3 fixed-point kits include extension pieces that must be installed before placing the mount on the roof - if the plastic lid and rubber pad are not seated correctly first, the screw will feel too short to tighten fully. Contact us if the extension pieces are missing from your kit.

If your roof trim has fixed mounting holes but no removable cover caps, the best approach is to remove the trim entirely for installation. As an alternative, you can drill access holes in the trim to reach the screws, then reattach the trim around the mount.

The large and small rubber pads are required scratch-protection pads for the mount contact points. They normally ship pre-installed but sometimes arrive loose in the box - larger pads go on the wider contact surfaces, smaller pads on the narrower areas.

AeroGlide and Strong both carry a 220 lb rating. Choose AeroGlide if you also want the quietest ride and sunroof clearance, or Strong if you want full metal, industrial-grade mounts for work or commercial use.

SkyBar is the everyday-performance system - vehicle-specific ABS mounts rated up to 165 lb, at a lower price. AeroGlide is the premium system with SmartGrip mounts, double-layer anodized aluminum, and a 220 lb rating. Both are lockable and install the same way.

Two common causes: the locking assembly can be stiff on a new product, so insert the key into the cover, press down on both the key and cover, and twist the key left and right - it can take some force the first time. The other cause is plastic debris left in the mount cavity from manufacturing, which needs to be removed.

Make sure you have all the parts laid out before assembling. Contact us if any part looks missing and we will help identify it or ship a replacement.

Some vehicle roof rails are thicker than the standard mount accommodates. We carry mounts and larger bottom claws designed for rails over 2 inches thick - contact us with a photo of your rail and we will send the correct claw set.

The large and small rubber pads are required scratch-protection pads for the mount contact points. Larger pads go on the wider contact surfaces, smaller pads on the narrower areas.

SkyBar supports up to 165 lb dynamic capacity while driving. Always check your vehicle owner's manual for its own maximum roof load rating too.

SkyBar needs a minimum 3 inch clearance from the roof. Some vehicles with panoramic sunroofs have reduced clearance, so contact us with your year, make, model, and trim before installing if you are not sure - and if it does not clear after delivery, we will process a return right away.

This usually means the head nut has come loose and is rattling inside the bar. Contact us and we will walk you through the quick fix for removing it safely.

If your screw and cylinder nut arrived unassembled, contact us for step-by-step guidance and have all the parts and tools ready before starting.

Strong is ERKUL's heaviest-duty crossbar, supporting up to 220 lb dynamic capacity with full metal mounts. Your vehicle's own roof load rating, in the owner's manual, is always the true ceiling.

The large and small rubber pads are required scratch-protection pads for the mount contact points - larger pads on the wider surfaces, smaller pads on the narrower areas.

Strong needs a minimum 3 inch clearance from the roof. If you are not sure whether your panoramic sunroof clears, contact us with your year, make, model, and trim before installing.

Strong is built for the heaviest loads - full metal mounts and industrial-grade claws rated up to 220 lb, best for work trucks and commercial use. AeroGlide shares the same 220 lb rating if you also want the quietest ride.

Some vehicle roof rails are thicker than the standard mount accommodates. We carry mounts and larger bottom claws designed for rails over 2 inches thick - contact us with a photo of your rail and we will send the correct claw set.

Wizard supports up to 165 lb dynamic capacity while driving. Always check your vehicle owner's manual for its own maximum roof load rating too.

Wizard is an extended-bar, claw-mount system built for wide loads and multi-accessory setups - kayaks, ladders, and roof boxes - at the best value in the lineup. It is available in 4 lengths to fit a wide range of vehicles.

Send us photos of the shipping box and the affected part and we will ship a free replacement right away - no need to start a return.

Yes. Wizard has a T-track channel on top plus clamp-on mounting around the bar, so T-track accessories and clamp-style carriers from most major brands fit your bars.

No, the bars are new. Our quality control team occasionally removes the stickers during random inspections - they are only there to prevent scratching during packing.

Wingcarrier V3 kits include extension pieces that must be installed before placing the mount on the roof - if the plastic lid and rubber pad are not seated correctly first, the screw will feel too short to tighten fully. Contact us if the extension pieces are missing from your kit.

If your roof trim has fixed mounting holes but no removable cover caps, the best approach is to remove the trim entirely for installation. As an alternative, you can drill access holes in the trim to reach the screws, then reattach the trim around the mount.

Wingcarrier supports up to 165 lb dynamic capacity while driving. Your vehicle's own roof load rating, in the owner's manual, is always the true ceiling.

The large and small rubber pads are required scratch-protection pads for the mount contact points - larger pads on the wider surfaces, smaller pads on the narrower areas.

Wingcarrier needs a minimum 3 inch clearance from the roof. Contact us with your year, make, model, and trim before installing if you are not sure, and we will process a return right away if it does not clear after delivery.

Wingcarrier mounts to fixed points hidden under trim caps. If your roof has no rails and no fixed points at all, Falcon is ERKUL's bare-roof system instead - it clamps directly to the door frame. Contact us if you are not sure which one your vehicle has.

The ERKUL ski rack carries up to 6 pairs of skis or 4 snowboards.

Yes, it is compatible with all ERKUL crossbar models and most major brands, using either a T-track install that slides into the channel on top of the bar, or a clamp-on install for bars without a T-track.

The clamp kit ships separately depending on your order. Contact our support team and we will send the kit to you.

Yes, use the clamp-on installation instead - it clamps around the bar rather than sliding into a channel.

The plastic lock needs to be unlocked first. Unlock it, slide the rack to the position you want, then re-lock it into place.

Send us photos of the shipping box and the affected part and we will ship a free replacement, no return needed.

Search "ski rack parts" on our store for replacement clamp kits, rubbers, screws, and nuts, or contact us with a photo if you are not sure which part you need.

30-day return window from the delivery date, in original packaging and unused or gently used. Contact our support team for a prepaid return label - please do not pay for any unpaid return label you may have received.

Yes, it is compatible with all ERKUL crossbar models and most major brands. It mounts via the T-track channel on top of the bar, or with the included clamp-on hardware if your bars do not have a T-track.

Two methods - slide the T-bolts into the channel on top of your crossbar and tighten the rack down, or use the included clamps to grip around the bar.

Open the carrier arm and place the bike with the frame in the cradle, close the arm and tighten the strap around the top tube, then secure the front and rear wheels with the wheel straps. Double-check the straps before driving, and again after the first few miles.

Yes, there is a 25 percent bundle discount when adding a bike rack to a crossbar order.

The aluminum bike rack is available in black and silver.

Send us photos of the shipping box and the affected part and we will ship a free replacement right away, no return needed.

30-day return window from the delivery date, in original packaging and unused or gently used. Contact our support team for a prepaid return label.

Yes, load stops are compatible with all ERKUL crossbar models. They slide into the T-track channel on top of the bar and lock down at any position you choose.

Load stops are adjustable cargo blocks that keep items from sliding side to side on your crossbars during transport - useful for lumber, ladders, kayaks, surfboards, or any long load without a dedicated carrier.

Slide the T-bolt into the channel on top of your crossbar, position the load stop where you need it, then tighten the bolt to lock it in place.

Stock varies - check the product page for current availability, and join the back-in-stock notification there if they are sold out.

Most setups use 2 or 4 depending on the cargo - two stops, one on each side of the load, per crossbar is enough for most loads.

Send us photos of the shipping box and the affected part and we will ship a free replacement, no return needed.

30-day return window from the delivery date, in original packaging and unused or gently used. Contact our support team for a prepaid return label.

Yes. Every ERKUL crossbar has a T-track channel on top plus clamp-on mounting around the bar, so T-track accessories and clamp-style carriers from ERKUL and most major brands fit your bars.

Yes, ERKUL crossbars are sunroof-compatible. The AeroGlide family sits higher above the roof, which is the best pick if you want extra clearance for a sunroof or panoramic roof to open fully.

Most vehicles have more than one ERKUL option to choose from - heavy-duty models, value options, and extended-bar designs. You can pick by load, budget, or look, and if one option is not right for your car we will point you to the one that is.

No. Every ERKUL crossbar uses an aerodynamic wing-bar profile engineered for close to no wind noise at highway speed.

It is a no-drill, no-cut DIY install that takes about 15 minutes per bar, using the included manual and hardware. The price includes the complete kit, so no separate parts or tools are needed.

No. Every mounting claw is protected with rubber footing, so no bare metal ever touches your roof or rails.

Yes, every ERKUL crossbar locks to keep the bars and anything mounted on them secure while your vehicle is parked.

Yes, removal is generally a 5-minute job with just an Allen key, so you can take the bars off between trips and reinstall them whenever you need them.

Raised rails, flush rails, fixed points, and bare roofs. Fit is guaranteed on factory rails and fixed-point roofs - if it does not fit your vehicle, the return is free.

Because ERKUL is the factory. Pricing is direct to you with no middleman markup, so you get the same vehicle-specific engineering the big brands charge a premium for, at the factory price.

A dedicated research team engineers every fit, US-based support answers by phone and video 8AM-8PM EST Monday through Saturday, and every crossbar carries the Erkul Limited Lifetime Warranty plus a 30-day free return window.

Orders placed before 2PM EST ship the same day. Delivery typically takes 1-3 days, express shipping to the West Coast is free, and faster paid options are available at checkout.

Try installing the middle leg first, then the front and rear legs. Starting at the ends can pull the rail slightly out of position, and installing the middle leg first usually resolves alignment issues - send a photo of the mounting area if it still does not line up.

If your trim has fixed screw holes but no removable covers, the best approach is to remove the trim entirely for installation. As an alternative, you can drill access holes in the trim to reach the screws.

Yes, once installed, ERKUL roof rails accept all ERKUL crossbar models.

Yes, all ERKUL roof rails are backed by the Erkul Limited Lifetime Warranty covering manufacturing defects.

For damaged or missing parts, send photos of the shipping box and the affected part and we will ship a free replacement, no return needed. For returns, you have 30 days from delivery in original packaging, unused or gently used - contact support and we will send a prepaid return label.

Yes. ERKUL roof rails are sold on their own, or as a rail-plus-crossbar set, so you can add just the rails now and a crossbar system later, or get both together.

No. Every set is vehicle-specific and mounts to your truck or SUV's factory mounting points with the included hardware - no drilling, cutting, or permanent modification.

Yes, each listing is engineered for a specific make, model, and year range, and every order is covered by our fit guarantee - if it does not fit your vehicle, the return is free.

All three share the same vehicle-specific, no-drill mounting. Full Moon has the widest, flattest step with an OEM-plus look, Almond is a rounded, understated profile, and Bosphorus is ERKUL's signature design. Pick by style - fit, warranty, and coverage are identical.

Yes, completely different products. Running boards are side steps that mount under your doors to the vehicle's rocker panels, helping you step up into a truck or SUV. Crossbars sit on top of the roof and carry cargo like boxes, bikes, or kayaks.

A few things to check - confirm the SKU matches your exact year, make, model, and trim, since some trims have different mounting points than the base model; make sure driver and passenger brackets are not swapped, since they differ between sides; and confirm all brackets are present, since some vehicles use 3 or 4 per side. Send photos if everything matches and they still do not align.

ERKUL running boards are rated for 350 lb, so creaking is usually a loose mounting bolt rather than a defective board. Fully tighten all mounting bolts, check that the rubber pads are installed between bracket and frame, and apply thread-lock if it is still loose. If the board itself is visibly flexing or bending, send photos and a short video and we will cover it under warranty.

Rust on the board surface itself should not happen and is covered under the Erkul Limited Lifetime Warranty as a coating defect. Surface rust on hardware only can occur in heavy salt or winter regions, and we will send free replacement stainless steel hardware for that.

Yes, all ERKUL running boards are backed by the Erkul Limited Lifetime Warranty, covering manufacturing defects like cracking, coating failure, and hardware failure under normal use. Damage from accidents, exceeding the weight limit, or modifications is not covered.

Standard 30-day return window from the delivery date, in original packaging and unused or gently used. If they do not fit, contact us first - we can often resolve the issue without a return, and if you would still like to return them we will send a prepaid label.

Yes. ERKUL ski racks, bike racks, and load stops all mount to crossbars, not directly to the roof - if you do not have bars yet, ERKUL's vehicle-specific crossbar systems are engineered for your exact car and roof type.

Most ERKUL carriers mount via the T-track channel on top of the bar or by clamping around it, so they fit ERKUL crossbars and most common bar profiles - each product page lists the exact fit.

ERKUL ski racks and bike racks are compatible with most major crossbar brands, including Thule and Yakima, as well as all ERKUL bars. Load stops are designed for ERKUL's T-track channel.

ERKUL carriers and accessories are backed by a 2-year warranty against manufacturing defects.

30-day return window from the delivery date, in original packaging and unused or gently used. Contact our support team and we will send a prepaid return label.

Send us photos of the shipping box and the affected part and we will ship a free replacement right away, no return needed.