1. One bar is longer than the other.
This is normal, since most carโs roof at the front is wider than its rear. The longer bar is for the front.
2. What if the bar lengths are not correct for my car?
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There can be more than 1 reasons to this issue:
- You should insert the bars fully into the mounts. Sometimes it can be hard to insert them fully. You can watch our tips videos to insert them easily.
- If the bars you receive are of two different lengths, please make sure to insert the longer bar in the front, while the shorter in the rear.
- There are 4 levels on the mount and you can adjust the length of the bar according to your carโs roof. Sometimes the placement of the bar can impact this length. You will have the freedom to adjust the length from 1 cm to 4 cm.
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3. What if there are no protective stickers on my bars, did I get a used product?
No, sometimes our quality control team can get the stickers of for random checks. Stickers are used to prevent the bar from getting scratched or damage pre-packing. After our team remove the sticker, the bars are packed for shipping, while packed the bars wonโt get damaged so the sticker is useful.
4.ย I received a damaged box.
If you received a damaged box, please take some photos and send them to us, so we can file a claim, after that we will ship you a replacement asap. Most of the time you do not need to return the product, so please text us before start your return process.
5. I received a defective part or I am missing a part.
If you have received a damaged part or you are missing a part, please text or call us so we can ship you the missing part to you asap. It will be much faster and easier than a return process.
6. I want to return the product but I got an unpaid return label.
Please do not pay any return fees. Contact our team and we will provide you a prepaid shipping label asap.
7. Can I install different brand carriers on Erkul roof racks?
Yes you can install all universal carriers on Erkul roof rack crossbars. We have t-track channels on our crossbars so you have the options to install with t-bolts or clamps.
8. What if there is wind noise?
- All crossbars can make some noise when they are unloaded and usually at highway speeds. If you think itโs very noisy, then you can try to change the placement of the bars back and forth so that it helps reduce the noise. Our bars are designed like wings which helps to reduce the noise. Be sure to install the thicker side facing forward.
9.I cannot tighten the horizontal bolt.
If the horizontal bolt is loose and doesnโt have the head nut attached, itโs possible that it has fallen in the bar, please shake the bar if itโs not inside the bar please contact us for a replacement. You can watch the installation video to tighten that bolt.
10.The mounts donโt grip the roof rails.
If you think the mounts are thick or narrow, please share a photo with us and we can offer you another size of claw that would be compatible with your rails.
