Thank you for your honest feedback. While we’re sorry the rack ultimately did not work out for your Outlander, we truly appreciate you recognizing our customer service efforts throughout the process.
We always strive to find the best fit solution possible, and although the replacement inner claws still didn’t resolve the fitment issue in this case, we’re glad we were able to assist you through the return process.
Your feedback is valuable and helps us continue improving our fitment support and product compatibility. Thank you again for giving us the opportunity to help.