Thank you for sharing your honest feedback!
We're sorry to hear that the assembly process was more confusing than expected. We truly appreciate your suggestion regarding the videos and manuals—feedback from customers who have gone through the installation themselves is incredibly valuable, and we'll share your comments with our team as we continue improving our instructions.
We're glad to hear that our support team was able to assist you with patience throughout the process and that you're happy with how the crossbars look once installed.
Wishing you a safe and successful 1,200-mile journey! We hope the crossbars perform flawlessly and serve you well throughout your trip. Thank you for choosing Erkul!